Shipping & Returns
Orders made before 9AM PST are almost always shipped out the same day. Orders made after 12 will be shipped out the next business day. We reserve the right to substitute UPS with USPS or FedEx at no additional charge to customer.
Items will be shipped to billing address unless your shipping address is registered with your credit card and can be verified (please provide your credit card's bank name and your credit card's 1(800) number.
Please contact our sales if you would like to schedule a pick up appointment. Please note that orders over $100 will have a service fee of $5.
You must obtain an RMA number from us and write down the RMA number on top of the package you are returning or your package will be refused. Your package must arrive at our door within 30 calendar days from the day the order is placed. If it arrives after 30 calendar days or that it arrives with physical damage or missing parts (such as missing manual, cable, disk, etc.), no refund ($0) will be issued. We will not refund Freight and Handling cost for any reason. If you are buying in bulk, it may be a good idea to try one first--because our thirty-day money back return policy is limited to only one unit for each model purchased in any thirty-day period.